IT Systems Engineer L2
- 02 May 2025
- Melbourne
- Permanent / Full Time
Your new role
A well established and growing Technology Services Provider working across a wide range of businesses in varied industry groups is looking for an experienced Melbourne based IT Support Level 2 specialist.
Key responsibilities
Being part of a well-established & fast-growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.
Applicants must hold permanent Australian working rights and live in the Melbourne metro area.
Curtis Partnership specializes in recruitment for Property, Sales, Marketing & Operations, IT, Finance, and Accounting.
Curtis Partnership is committed to supporting inclusive and diverse recruitment. We welcome applicants from all ages and genders, First Nations Australians, culturally and linguistically diverse groups, the LGBTQIA+ community and people with a disability. If provisions or adjustments in our recruitment process could better enable your application to shine please indicate this at the top of your resume.
A well established and growing Technology Services Provider working across a wide range of businesses in varied industry groups is looking for an experienced Melbourne based IT Support Level 2 specialist.
Key responsibilities
- Managing & providing a single point of contact for 2nd level escalations to end-users within client's desktop & related hardware/software environments
- Deliver quality, remote support in a timely fashion using a variety of remote access tools
- Client site visits as required
- Active Directory administration
- User creation and termination requests.
- Remote configuration of hardware and software
- Create Knowledge base articles and process documents, where possible.
- Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
- Basic network troubleshooting and fault finding
- Work with third parties to facilitate repair work for onsite desk side equipment
- Ideally minimum 2+ year's in an outsourced managed services provider environment L1/L2
- Microsoft Office 365 (O365, Azure, Intune, SharePoint & ATP)
- Windows Servers, Exchange, AD, DFS, DHCP, DNS, RDS
- Service ticketing experience
- Experience with Virtualisation (Hyper-V, VMWare)
- Ideally exposure to Routing/Firewalls, Switches
- Backup & Recovery systems
Being part of a well-established & fast-growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.
Applicants must hold permanent Australian working rights and live in the Melbourne metro area.
Curtis Partnership specializes in recruitment for Property, Sales, Marketing & Operations, IT, Finance, and Accounting.
Curtis Partnership is committed to supporting inclusive and diverse recruitment. We welcome applicants from all ages and genders, First Nations Australians, culturally and linguistically diverse groups, the LGBTQIA+ community and people with a disability. If provisions or adjustments in our recruitment process could better enable your application to shine please indicate this at the top of your resume.
